Shipping policy

About International Shipping

EMS / FedEx
At Kohgen, we ship internationally using either EMS (Express Mail Service) or FedEx.  
Both are reliable international delivery services suitable for sending gifts overseas as well as shipping items for personal or business use.

The shipping carrier (EMS or FedEx) will be selected by our store based on the destination country, package contents, delivery conditions, and overall shipping stability at the time of dispatch.  
Please note that customers cannot choose the shipping carrier.  
The shipping fee will not change depending on whether EMS or FedEx is used, as the total shipping cost is automatically calculated and confirmed at checkout.

You can enter your overseas shipping address directly at checkout.  
Please select your destination country and fill in the required address fields as displayed. 
For applicable international orders, the shipping fee will be calculated by our store based on the order contents and destination.  
The shipping fee will be added to your order total and paid together at checkout.
Your order will be confirmed once the combined payment has been completed.

Please note: International deliveries may be delayed due to transportation conditions, customs clearance, or flight availability depending on the country or region.
In rare cases, if shipping becomes unavailable after acceptance, the shipment may be returned and the shipping fee refunded.  
Thank you for your understanding.

Shipping Time & Cost

Estimated Delivery Time
International delivery usually takes approximately **1 to 2 weeks after shipment**, although this may vary depending on the destination country, customs processing, and shipping conditions.  
Please note that **specific date and time delivery requests are not available** for international shipments.

Shipping Cost
Shipping fees are determined based on the total package weight and destination country.  
For applicable international orders, the shipping fee (whether shipped by EMS or FedEx) will be calculated by our store and added to your order total to be paid together at checkout.
Your order will be confirmed once the combined payment has been completed.
Please note that the shipping fee does not change depending on whether EMS or FedEx is used.

For more details about EMS shipping fees, please refer to the following information:

Payment Methods

We accept the following payment methods for international orders:  
- Credit cards: VISA, MasterCard, JCB, American Express, and Diners Club  
- PayPal

Credit card billing will be processed in accordance with the terms and conditions of each card issuer.  
Please note that only single-payment transactions are accepted.  
Any currency exchange fees or bank charges that may occur are the responsibility of the customer.
Note about PayPal:  
Depending on your checkout screen, PayPal may not appear on the first step.  
If you do not see PayPal initially, please select **“Check out as guest”** to proceed to the standard checkout page, where you will be able to choose PayPal as a payment method.

Package Insurance

EMS Shipments
For orders over ¥20,000 or for fragile items such as ceramic incense holders, you can add EMS shipping insurance to cover damage or loss during transit. 
Please refer to the EMS compensation system below for details regarding coverage and fees.
If you would like to add EMS insurance, please let us know at the time of your order.
Additional charges will apply.

FedEx Shipments
Please note that EMS insurance does not apply to FedEx shipments. 
FedEx shipments may instead be eligible for limited coverage based on declared value, which is different from traditional shipping insurance and is subject to FedEx’s terms and conditions. 
If you are concerned about shipping high-value or fragile items via FedEx, 
please contact us before completing your order so that we can discuss available options. 
Additional charges may apply depending on the coverage requested.

Customs Duties & Tax

Any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the recipient.  
These charges are not included in the product price or shipping fee, and we are unable to provide specific guidance as they vary depending on each country’s regulations.
For detailed information regarding customs duties and import taxes, please contact the customs authorities in your destination country.

This shipment is sent on a DDU (Delivered Duties Unpaid) basis, which means that customs duties, import taxes, and any related charges are not included in the amount paid at checkout and may be collected upon delivery by the local customs authorities.

Please note: Depending on the regulations of each country, shipments may be subject to customs clearance procedures and import duties.
In general, the obligation to pay any customs-related charges lies with the importer/recipient, and we are not responsible for these costs.

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Additional Notice for Customers in the United States

In recent years, U.S. import regulations have changed, and certain shipments that were previously exempt from duties may now be subject to customs duties or taxes.  
As a result, there may be cases where U.S. customers are required to pay import-related charges upon delivery.

Please be aware of this possibility before placing your order, and kindly check the latest import regulations with U.S. Customs and Border Protection if necessary.
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Thank you for your understanding.