FAQ

In some cases, yes. We may be able to special-order items that aren't currently listed, though this isn't always possible. Please contact us first, and we'll let you know whether the item can be arranged. Please note that certain items produced exclusively for individual temples (custom or private-label incense, for example) usually cannot be special-ordered.

Our support team responds to inquiries on Japan business days (Monday-Friday), generally between 9:17 and 18:17 Japan Standard Time. Messages received on weekends, Japanese public holidays, or during our year-end/New Year closure will be answered on the next business day.

Every product listed on this online shop is also available in our physical stores in Japan. Stock varies by location, and some in-store items (including certain prayer beads and incense woods) are not listed online. If you're planning to visit one of our stores, we recommend contacting us in advance to confirm availability.

Yes, as long as your order hasn't shipped yet. Please contact us as soon as possible so we can update it in time.

Yes, this is possible as long as neither order has shipped yet. Please contact us right away with both order numbers.

This is usually caused by one of the following: an email delivery issue, an incomplete or unconfirmed order, or a typo in the email address at checkout. If you don't see a confirmation within a day, please contact us and we'll look into it. We reply to inquiries on Japan business days between 9:17 and 18:17 JST.

Yes, as long as it hasn't shipped yet -- please let us know as soon as possible. Once an order has shipped, please refer to our Refund Policy for your options.

You'll receive an automatic order confirmation right after checkout, and a shipping notice once your order is on its way. We may also reach out separately if there's a stock issue or a problem processing payment.

We ship internationally via EMS (Express Mail Service) or FedEx. Our team selects whichever service best suits your destination, package contents, and shipping conditions at the time -- the carrier can't be requested by the customer, and the shipping fee is the same either way.

Delivery generally takes about 1-2 weeks after your order ships, though this can vary with customs processing and conditions at the destination. We're not able to accommodate specific delivery date or time requests for international shipments.

Shipping is calculated automatically at checkout based on package weight and destination, and is added to your order total before you complete payment. For more detail, see our Shipping Policy.

Possibly, depending on your country. Shipments are sent on a DDU (Delivered Duties Unpaid) basis, meaning any customs duties, import taxes, or related fees are not included in your order total and may be collected by local customs authorities on delivery. These charges are the recipient's responsibility, and we're unable to advise on specific amounts since they vary by country -- please check with your local customs authority if you'd like to know more in advance. Customers in the United States in particular should note that recent changes to US import rules mean shipments that were previously duty-free may now be subject to charges on delivery.

We accept major credit cards (Visa, Mastercard, JCB, American Express, and Diners Club), PayPal, and digital wallets including Shop Pay, Apple Pay, and Google Pay. Any currency conversion or bank fees charged by your card issuer are outside our control and are the customer's responsibility. If PayPal doesn't appear as an option right away at checkout, choose "Check out as guest" to reach the standard checkout screen where it's available.

Please contact us within a week of delivery with your order number and, if possible, a photo -- we'll arrange a replacement or resolution right away.

Yes -- we offer a 14-day return window from delivery; please see our Refund Policy for full details on how to start a return and what's eligible. A few things worth knowing: fragrance items such as incense are only returnable unopened, return shipping is the customer's responsibility unless the item arrived damaged or incorrect, and customers in the EU have an additional 14-day statutory cooling-off right. Outside the EU, cancellations can only be accepted before an order ships.

Yes, gift wrapping is available at no charge. Just let us know in the order notes when you check out, and we'll take care of it.

In most cases, yes -- just note this in your order. If the items are very different in shape or size, we'll use our best judgment on how to wrap them.

Yes, we accept custom orders for bracelets and prayer beads. Contact us with your preferred materials, budget, and the design you have in mind, and we'll follow up with options.

Sometimes -- if we still have the material in stock, we may be able to make it to order. Availability and pricing can vary depending on the material, so we'll always provide a free quote first. Contact us to ask.

We don't -- with so many products, we use this online shop as our catalog. Please browse the site directly.

Yes, we offer wholesale. Please contact us to discuss your needs.

Large quantities may take longer to prepare, since we sometimes need to confirm stock with our suppliers. Contact us with your budget and the kind of gift you have in mind (incense, prayer beads, incense burners, etc.) and we'll put together suggestions.

Yes -- this is available through our Incense OEM & Private Label Manufacturing service. Visit that page for details, or contact us directly to discuss what you're looking for.